Shipping policy

Shipping Policy

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Domestic Shipping Policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Delivery delays can occasionally occur.

 

What locations do you ship to?

Lucky for you, we are currently offering worldwide shipping on every order! Be sure to take advantage of this promotion before it's over. We package & ship orders to nearly every country across the globe but the transit time will vary from location to location. 

Delivery delays can occasionally occur.

 

How long does an order take to arrive once shipped?

All orders are processed & shipped as soon as possible through many of our domestic and international warehouses, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & process your order. The typical delivery time frame after processing is anywhere from 8-20 business days. Depending on your location, or choice of shipping option, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, and natural disasters may cause further postal delays. Tracking information, including the carriers, is provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to axiosathletic@gmail.com for additional assistance in this matter. 

Delivery delays can occasionally occur.

 

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

 

What do I do if my order is lost in the mail?

Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get held at customs, lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Delivery delays can occasionally occur.

 

 Are there any hidden customs fees or import taxes?

All prices on our webpage are displayed in CAD including all taxes. However, depending on your location and laws in your area, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its destination, which is determined by your local customs office. Please seek additional guidance based on your location and the associated import laws. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

Extended Delays

Due to the ongoing issues in the world and political turmoil, you may experience some delays. The delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.